Frequently Asked Questions

WHAT ARE YOUR SHIPPING TIMES?

US Orders: 2-7 days production time, 12 working days average delivery time. We estimate a 15 days turnaround time in total, but orders sometimes arrive sooner.

International Orders: 3-5 days production time, anywhere from 10 to 15 days shipping time. We estimate a 20 days turnaround time in total. Note that international orders can be delayed due to customs.

You’ll receive an email containing your tracking number once your order is ready to be shipped.

WHAT IF ITEMS RECEIVED IS DEFECTIVE?

If you receive a defective or incorrect item we promise to replace it as fast as possible. Please report the issue to us via email and provide photo evidence. We 100% guarantee a replacement to any customer who receives an incorrect or defective / damaged / misprinted product.

CAN I CANCEL MY ORDER IF I CHANGED MY MIND?

Order cancellations are permitted up to 24 hours after placing your order.

WHEN DO I RECEIVE MY ORDER?

We dispatch all orders within 24 hrs on working days. Holidays and bank holidays might affect this time. When the order is shipped you receive a shipping confirmation e-mail. From when the order is shipped it should take 2-7 working days depending on where in the world you live. If it takes longer, please contact us and we’ll have a look at what might have happened.

WHAT ARE THE ACCEPTED PAYMENT METHODS?

We accept card payments with MasterCard and VISA or payment via PayPal.

WHAT SHOULD I DO IF MY ORDER IS MISSING?

Contact us and we will sort it out for you.